The European Consumer Organisation (BEUC) shares public concerns about ChatGPT and other AI-powered chatbots. EU consumer protection agencies have requested research into the technology and its possible harm.
Alphabet’s Google, Amazon’s AWS, and Meta Platforms have released tools in response to the growing popularity of AI technology, which can produce text and graphics based on prompts and replicate human behavior.
In letters sent earlier this month, it shared its concerns with the Consumer Safety Network and the Consumer Protection Network, respectively.
The lobbying group claimed that chatbots can deceive customers by providing inaccurate information, even though it appears credible, leading to false advertising.
BEUC which represents the interests of consumers in 32 countries through its 46 member groups have said “BEUC thus asks you to investigate the risks that these AI systems pose to consumers as a matter of urgency, to identify their presence in consumer markets and to explore what remedial action must be taken to avoid consumer harm.”.
The Organisation also requested that the Consumer Safety Network begin sharing data and conducting research into the potential dangers posed by these items.