Birdeye, a leading provider of reputation management and digital customer experience solutions, has expanded its long-standing premium partnership with Google Cloud.
Birdeye And Google Partnership
Google and businesses will work together using Bard conversational AI service to understand and answer customer feedback like reviews and surveys.
Birdeye and Bard have collaborated in the past to help multiple local brands and businesses. Birdeye helped to create precise Google Business Profiles while Bard helped generate and manage Google reviews across various locations. They also helped in enhancing the ROI of Google advertising through Google Seller Ratings and connected customers through Google Business Messages.
Birdeye now allows customers to automate the process of monitoring and responding to customer reviews and surveys by incorporating Bard features.
About the partnership, Dave Lehman, President and COO of Birdeye said: “Our strong partnership with Google Cloud has allowed us to support businesses to boost their online reputation, drive more revenue, and improve their digital customer experiences. The advent of AI technologies, however, have unleashed dramatic opportunities to deliver unprecedented customer experiences. We looked at all possible AI solutions, and Bard stood out as the platform to bet on. The ultimate solution will put the consumer at the center. It will leverage new language models, adapt to specific industries, pull in specific company data and then personalize every customer interaction based on real one to one communication. Google Cloud AI + Birdeye data is the answer.”.
Birdeye and Google Cloud partner to enhance businesses’ online visibility and engage with their desired customers. Many companies have already benefitted from this alliance. Bard’s inclusion in the alliance allows companies to have a great impact on their brand’s online image and customer feedback, potentially revolutionizing the market.
