Amazon was sued by the Federal Trade Commission on the grounds that it tricked customers into signing up for Prime and then made it impossible for them to cancel their subscriptions.
A complaint against Amazon claims that the corporation utilized “dark patterns,” or manipulative, coercive, or deceptive user-interface designs, to entice customers to sign up for Prime subscriptions that would automatically renew.
The three executives named in the lawsuit—Neil Lindsay, Russell Grandinetti, and Jamil Ghani—are accused of changing the user experience in a way that would lower nonconsensual enrollment and have a negative financial impact on Amazon. Amazon defended its choice, asserting that the FTC’s allegations are untrue and that it made it obvious and easy for users to join or terminate their Prime membership.
Since taking office in 2021, the FTC Chair, Lina Khan, has filed lawsuits against digital companies.